What's wrong with this picture? v2

And then there’s my bank. Another exercise in stupidity and misinformation. Really, you couldn’t write these scenarios if you tried. Truth is really stranger than fiction.

I received my new MasterCard in the mail from my bank at the end of August. I’ve had a MasterCard account with them for over twenty years now, and there’s never been a problem with my name being misspelled, etc. This year, for the first time, they had spelled my last name wrong. So I called the bank and spoke to a customer service rep who assured me that the problem would be taken care and that he would correct the misspelling and send out a new card. He spent all of about a minute telling me that, and the next few minutes trying to convince me to invest my money in one of the bank’s stock market accounts. When he realized I wasn’t going to bite, he switched over to trying to get me to buy insurance. I politely told him that I was considering many options concerning how to invest my money, but that the only reason I had called was to get a new MasterCard. He backed off. I received my new card about a week later, and the new card had the same misspelled last name as the first card. So I called again, and another customer service rep registered my complaint and the problem, and assured me that the mistake would be corrected and a new card (#3) would be sent out to me. He said he had even tested the computer system and that it ‘took’ my last name with no problems. A week later I received the new card, and wouldn’t you know, my last name was misspelled exactly as on the first two cards. So I called the bank again, and this time I spoke to a female customer service rep who informed me that the correct last name was registered in the system, but that there was a computer error in the system such that they could not send out a new card. She also suggested that I just use the cards with my misspelled last name. When I informed her that this was not right and that I would not be allowed to use these cards by any of the companies I buy from online, she backed off. I asked why the other two reps had not been aware of the problem that had existed for a least a few weeks already according to her. Her reply was that they might not have been aware of it. But how was that possible? This is just one bank with many customer service reps. Don’t the employees communicate among themselves? Don’t the leaders inform their employees of a major glitch in a computer system? Am I the only person to whom they've sent a new MasterCard? Surely the IT department had informed the customer service reps of this problem so that they in turn could inform the bank’s customers of the same? But no. Apparently with all the means of communication available to them, they had not communicated to the service reps that this was a problem. Folks, this is 2017. What is the problem with these IT departments? Don’t they know how to communicate?

The end result of all my phone calls was that I now have three MasterCards with a misspelled last name that are completely unusable. I have no idea when I will receive a new card with a correctly-spelled last name because the female rep I spoke to had no idea when the problem would be solved. At least she was honest; I’ll give her that. But I did lodge a complaint, and it was this—that the bank could have informed its customers that the computer program responsible for creating new MasterCards was not functioning properly and that issuance of new cards would be delayed. What is so difficult about doing this? With all the means of communication at our disposal, there is no communication at all. Either people don’t care anymore, or they are too wrapped up in their smartphone apps to realize that customer service and real communication have gone down the drain. I don’t want to invest in any of this bank’s stock accounts, nor do I want to purchase any kind of insurance. I want my new MasterCard, and that is all. 

What's wrong with this picture?

I thought I was pretty much finished with writing posts about the stupidity that goes on generally in the workplace and more specifically in my workplace. I was wrong. I doubt I’ll ever be finished, because my workplace continually gives me something to write about.

Believe it or not, the researcher network that is available to scientists (non-MDs) at my hospital is so outdated that it is still using Windows XP to run the computers that were provided to us well over eight or nine years ago. Ditto for the screen, but at least it provides good resolution for the most part. Windows XP is no longer supported by Microsoft for starters; this is the message that Microsoft has posted on their website: “After 12 years, support for Windows XP ended April 8, 2014. Microsoft will no longer provide security updates or technical support for the Windows XP operating system. It is very important that customers and partners migrate to a modern operating system such as Windows 10”.

It’s got to be at least three years ago that the IT department at my hospital informed us that hospital network users (mostly MDs and a few researchers, myself included) would be getting new computers with the Windows 7 operating system. When I asked at that time what the IT department was planning to do concerning the researcher network that is used by research staff (mostly non-MDs) employed by external grant organizations and not the hospital, the answer was that they were working on a solution but were not there yet. They’re still not there. Most hospital network users received their new computers three years ago; I was not one of them. This past spring, I finally got a hospital computer, but I can understand why most researchers do not want one. The restrictions on what programs can be used/downloaded are major, even if one is only going to use PubMed to search for medical research articles. Permission from the IT department is needed for any software that they have not pre-approved for download. This makes it extremely difficult if not impossible to install any kind of demo software or to upgrade instrument software via the internet (the latter is an annual occurrence for most laboratory instruments). This means that each time we need upgraded software, an applications specialist has to come from whatever company sold us the instrumentation, and that person will charge for the time to travel as well as the time spent in our laboratory to install and test the upgrade. Is this saving the hospital money? The hospital IT department does not want the hospital network users to access the internet in ways that the department cannot control. While I can understand this approach to some degree, it makes it impossible to do extensive literature searches or to download upgrades to existing instrument software, etc.

Sadly, the researcher network hobbles along, but there will come a day (very soon) when it will all come crashing down around us. I am still running the CS2 version of Adobe Acrobat software (it reached version C6 and then Adobe moved to another platform). The CS2 version still works, but my hospital’s researcher network has ceased to provide the latest upgrades/licenses for Adobe software and other software packages highly-discounted/free to its employees as it did ten years ago. So those of us without research funding don’t have the possibility to upgrade any software. The researcher network was a good idea while it lasted; it provided the most useful software free to researchers, or sometimes for a nominal fee. I hardly remember those days; they’re gone forever. What we could count on were the network printers; they functioned well for the most part. Today we were informed that the network printers that most of our Windows XP computers use were moved to a new server. That meant that we lost the printer connections on the old server, where at least the connections worked (we were able to print articles, etc.). The move to the new server has crippled the researcher network since most of the computers are still running Windows XP and cannot seem to ‘see’ the connections to the new server. Translated that means that we cannot print articles, our manuscripts, work plans, etc. I ask you—why are we at work? At home, I have a relatively cheap Acer laptop that is running Windows 10 and all new Microsoft Office programs. It functions very well. I have a printer at home that I can connect to my laptop if I need to print anything. In short, I have a well-functioning home office. Is it any wonder that I prefer working at home?

What irritates me is the following: we hear all the time that the department/hospital doesn’t have the money to do this or that or that the priority is to save money at all costs. In my book, providing a well-functioning infrastructure to your employees is a no-brainer. It should be priority number one on the priority list. In 2017, computers and printers should work, not hang or freeze, and operating systems/software should be up-to-date. If the hospital doesn’t want to support the researcher network anymore, they should just say so and be done with it. This gradual wasting away/starvation project isn’t fooling anyone. But meanwhile, the leaders are still meeting at cushy hotels for two-day meetings/seminars that drain the existing meager budget even further. Apparently these meetings are very important, important enough that the leaders have to travel quite a distance in order to meet up. Bus transportation, hotel room costs, three-course dinners, etc.—my, my, there’s always money for those kinds of things. My question is: why can’t these meetings be held at the hospital for a total of one to two hours, where pressing issues are discussed and dealt with. Save the money it costs to house and feed a group of leaders for more important events such as increasing the salaries of the research staff or bettering the IT infrastructure of the research staff. Drop the annual department seminar for the same reason, and use the money to improve the IT infrastructure in the department. This is an obvious solution but it never seems to be chosen by the department leaders. I have to ask, why not?

Honeybee on sunflower

My sunflower plants have grown quite tall during the summer, and the bees have discovered them. Recently I managed to snap this photo of a honeybee on a sunflower with my iPhone. It amazes me that the quality of photos from the iPhone are so good. This was a lucky shot; many of my close-up photos are often slightly out of focus.

Sunset at sea

Also taken from the ferry on our trip back to Oslo from Copenhagen......I love the path the sun makes on the water. Ever since I was a child, I have always wished I could walk on those paths toward the sun. Those thoughts have formed the basis of several poems that I have written over the years.

Rain shaft seen at sea

A rain shaft is one type of precipitation shaft; other types are hail or snow shafts. They appear as dark vertical shafts emanating from the clouds. We recently saw one such rain shaft at around 9 pm on our overnight ferry trip back to Oslo from Copenhagen. This shaft was not very wide but was a bit fuzzy. Although it was not raining at our location, it was clearly raining in a very localized spot over land to the left of the ferry (northeast Denmark). A strange weather phenomenon! I managed to get a few photos of it. The other interesting thing was that the clouds in the sky all seemed to level out at the same lower position, something I've never seen before. The natural world never ceases to amaze me.

Some words of wisdom from Piet Hein

Piet Hein was a Danish mathematician, inventor, designer, and poet who was born in Copenhagen in 1905. He died at the age of 90. We were recently at a flow cytometry conference in Copenhagen, and written on one of the walls of our hotel room was one of Hein's short poems, entitled:

Det må vi efterligne (Kulturkritisk)

Kultur er evnen
til at leve livet,
så ny og ægte
livsform leves frem.
Den evne var
de store gamle givet
av hvilken grund
vi efterligner dem.


My translation from Danish into English; I hope that I have gotten the gist of the poem:

We must imitate (culture critical)

Culture is the ability
to live life,
so that new and genuine
life forms are created.
That ability was
the gift of the great old ones
and is the reason
we imitate them.
----------------------------------------------

Some wonderful quotes about gardens

I think this is what hooks one to gardening: it is the closest one can come to being present at creation.

--Phyllis Theroux

The lesson I have thoroughly learnt, and wish to pass on to others, is to know the enduring happiness that the love of a garden gives.

--Gertrude Jekyll

If you have a garden and a library, you have everything you need.

--Marcus Tullius Cicero

To see a world in a grain of sand and heaven in a wild flower, Hold infinity in the palm of your hand and eternity in an hour.

--William Blake

The glory of gardening: hands in the dirt, head in the sun, heart with nature. To nurture a garden is to feed not just the body, but the soul.

--Alfred Austin

A garden requires patient labor and attention. Plants do not grow merely to satisfy ambitions or to fulfill good intentions. They thrive because someone expended effort on them.

--Liberty Hyde Bailey

Weeds are flowers too, once you get to know them.

--A. A. Milne

What is a weed? A plant whose virtues have never been discovered.

--Ralph Waldo Emerson

A weed is but an unloved flower.

--Ella Wheeler Wilcox

Little things seem nothing, but they give peace, like those meadow flowers which individually seem odorless but all together perfume the air.

--Georges Bernanos

A garden is a grand teacher. It teaches patience and careful watchfulness; it teaches industry and thrift; above all it teaches entire trust.

--Gertrude Jekyll

Use plants to bring life.

--Douglas Wilson

Show me your garden and I shall tell you what you are.

--Alfred Austin

The best place to find God is in a garden. You can dig for him there.

--George Bernard Shaw

No occupation is so delightful to me as the culture of the earth, and no culture comparable to that of the garden.

--Thomas Jefferson

A garden must combine the poetic and the mysterious with a feeling of serenity and joy.

--Luis Barragan

When the flower blooms, the bees come uninvited.

--Ramakrishna

There is no gardening without humility. Nature is constantly sending even its oldest scholars to the bottom of the class for some egregious blunder.

--Alfred Austin

Who loves a garden loves a greenhouse too.

--William Cowper

Weather means more when you have a garden. There's nothing like listening to a shower and thinking how it is soaking in around your green beans.

--Marcelene Cox