Failure to respond to emails in the workplace--a growing problem

I read this article in today's New York Times:  https://www.nytimes.com/2019/02/15/opinion/sunday/email-etiquette.html?action=click&module=Opinion&pgtype=Homepage

and it got me to thinking about my own experiences with sending and receiving emails in the workplace. I find myself getting increasingly irritated by the number of people who do not respond to the emails I send them. And I am not a person who sends unnecessary emails. But I am a person who tries to respect the five levels of hierarchical leadership in my workplace, and the multiple managers that I must relate to and communicate with about one issue. I formally report to two leaders, but if I need to send an email to the leaders under them in the hierarchy (four people, all middle-level managers), then I must also cc: the two top leaders. If I send an email to the leaders under the four middle-level managers, then I must cc: the four middle-level managers and the two top leaders, and so on, ad nauseam. Of course this means that the two top leaders get an immense amount of emails that they may not always need to get or respond to. And if there was trust in the workplace, if leaders trusted the managers under them, then they wouldn't need to be copied onto all emails at all times. But the standard m.o. is 'cover your ass'. Employees know this, and also that they will be called onto the carpet if they do anything that their managers are not informed about. And they do get called onto the carpet for daring to do something that a leader or manager has not approved. And so on.

Leaders and managers have no business complaining about the volume of email they receive, especially if they are responsible for and support a system as outlined in the first paragraph. Their jobs require them to respond to emails from their employees, most of whom end up completely stymied and unable to do their jobs properly if they don't get the necessary responses from their managers and leaders.

Failure to respond to emails is rude. Plain rude. I don't mean by this that you as a leader/manager need to respond immediately to an email. But when two weeks go by without a response, that is unacceptable for employees working on a project who require a response from above in order for them to progress with the project. They are stymied, the project is stymied, and the people who depend upon their progress down the line are stymied. This leads to inefficiency and inertia in the workplace.

I also think that failure to respond to emails can be a deliberate tactic to stymie employees who are creative and who have good solutions to problems. It is a way of telling them that their ideas don't matter. I see that very often in my workplace; my co-workers complain about this often. They end up feeling disrespected and unappreciated.

So, as a manager or leader, don't complain that your workplace is inefficient and that your employees are not motivated, when you have not responded properly to their emails that are required by you in order to get approval or permission to do their jobs. No one wants to hear how busy you are, because we are all busy. Stop complaining, stop wasting your time going to endless and useless meetings, and make it a priority to answer your employees' emails. Chances are that if you treat your employees with respect, they will respond in kind. Answer those emails. And maybe, just maybe, efficiency in the workplace will make a comeback.

Too busy to be kind and courteous

It has been commented on before, but I will comment on it yet again. We live in an information technology world, where because it is possible to communicate via so many different devices and platforms, there should be no problems informing others as to what one is thinking or about what is going on. Yet, time and again, communication fails, or if it does not directly fail, it is poor at best. I am not the only one to notice this; I have colleagues and friends who say the same thing. Emails pile up in my work inbox, and I start off my workday trying to make sense of them. Most are replies to previous emails, not necessarily sent by me, but sent by others to multiple recipients including me. Most of them are non-informative unless you read the entire email threads, which no one has the time to do. You might as well just tell me to ‘see below’ instead of sending me an email that says ‘yepp’ or ‘ok’ or some such thing. The level of rudeness in work emails has reached an all-time high; it is very rare that you get addressed by name. I do address others by name; on the rare occasion when I don’t, it’s to emphasize a point—that the person I am responding to has been rude and doesn’t deserve a courteous response. Most of the emails just state in one or two sentences what the email writer wants, or what he or she wants to inform you about. I have a problem with this lack of professional courtesy. Text messages can be even worse. They are often the preferred form of communication for many busy souls these days. And that’s ok, except when they resemble emails in the form of responses like ‘yepp’ and ‘ok’, with no reference to what has transpired previously. Again, I am not a mind reader and have no plans on becoming one. So if you want me to understand what you’re thinking about, if you really want to communicate with me, take the time to talk to me. Come by my office and stop in for a chat. I promise to listen.

I know that this problem has mostly to do with that everyone is so busy at work, that no one has the time anymore to really communicate, to have a conversation, to listen to others, or to try to understand others. Some of the ‘multiple recipient’ emails expect you to be a mind-reader; you’re expected to just understand what has been going on with very little explanation. I ignore these emails for the most part; if you cannot take the time to explain what’s going on, it cannot be that important for me to comment on it. So I don’t. In this way, I reduce the level of responsibility I feel for certain work situations. And that suits me just fine. The same goes for cryptic text messages. If you cannot take the time to write a coherent text message, I will ignore it.

I keep coming back to kindness and courtesy. We are losing these virtues in our busy world. They have been sacrificed on the altars of efficiency, productivity, and saving time. I’m tired of it. If you cannot be kind, if you cannot be courteous and professional, if you cannot behave in a civilized manner, I don’t want to deal with you, via any mode of communication. It’s that simple. And I don’t feel bad about saying that.